• hotaka said on Aug 01, 2006....

  There are people out there who know what they are being paid for and then there are people who should either be in the back room only or working somewhere else. There are times when people just go through the motions and make no extra effort. There are people who think talking to the customer is like talking to some little first grader. What a difference it makes in your day when you meet someone who has the courtesy to treat you with respect and the brains to assist you with more than you expected. There are some people who just make me think, "Wow - he/she really knows how to keep the customer happy." Too bad there are many more who make me feel the opposite. I guess the lesson is that whatever job you do, try to treat your customers as you would wish to be treated.

• mysterious said on Aug 05, 2006....

  It's awful when you get to meet creeps like that. At least, you got a refund.

• yankee328 said on Aug 11, 2006....

  i have had some problems with verizon - it depends on who you get and when you get them. i've gone into their stores and haven't had many problems, although you should never go into a cell phone store during christmas time that's for sure. i had a phone that had broken in half so i go to buy a new cell phone. i needed a phone - i'm never home, i don't remember anyone's number these days and my cell is the only way to reach me. so when i go to the store and choose my phone they tell me that i have to upgrade my cell phone plan. and that was cool, it gave me more anytime minutes which was helpful since my girlfriend has t-mobile. i asked the guy behind the counter when the new plan was going to take effect and he tells me that it would take effect during the next billing cycle which would have been in january. so thinking that my old plan with far fewer minutes was still in effect, i call and try to find out how many minutes i have left. i'm confused by something i hear on the automated line. i try to speak to customer service and had to complain for over 40 minutes because this customer service rep was telling me that i would owe verizon over $150 in overages and fees. i finally got them to credit me back over $120 of those overages. but generally, customer service over the phone with verizon isn't that bad. however, the customer service for their broadband internet is pretty bad. i've called to complain about not being able to use this thing in certain places, like my office in midtown manhattan and they give me ridiculous answers - like why don't you try it outside? and my response always was, "well, i'm at work and i'm trying to use it in my office, in midtown. i need to work and you're telling me to journey around the block with a laptop." in any case, i had complained so much that they were going to exchange wireless pc cards with me but their technical division was reluctant to give me an exchanged card. on top of they never seem to know what they're talking about - ever. however, the service is pretty good in most places.

• JadeLondon said on Aug 14, 2006....

  Verizon has pissed me off a few times, but then again, so has Cingular. I had this one phone from Cingular for three years. One day, I went to make a call, and it automatically connected me to customer service. It seems they dropped the service on my phone. Why? Because it didn't have a Sim card, and apparently, that phone couldn't have one adapted to it. The lady at customer service said she didn't know why I was complaining--at least I got three years out of it. I was livid. "What I am complaining about," I told her, "is the fact that I have a phone that works perfectly fine, but suddenly, you have decided to drop service on it without so much as a warning." Conveniently, for her anyway, I was disconnected. Luckily for me, the next person I spoke to was much more reasonable, and I at least talked her into a $20 voucher. Better than nothing, I suppose. I feel ya, girlie.

• cornflakegirl said on Aug 14, 2006....

  OMG, what a pain in the ass!! you know, you think these people would be somewhat reasonable, or that they could at least see it from your point of view. it makes perfect sense that you'd be annoyed by the fact that your phone all of a sudden stops working. are you still using cingular? i haven't heard much about their service, but i hope they've been good to you (with the exception of this experience, obviously). i've been thinking of switching from verizon.

• yankee328 said on Aug 14, 2006....

  cingular used to be pretty bad not too long ago. my best friend has cingular and lives in the building next to mine - i live in a rather large apartment complex - and sometimes i'd talk to him and his phone would get cut off. and they have weird service issues. he called me while he was in his car, outside of bridgeport and lost his signal. every cell provider has their issues. apparently in certain places, t-mobile is really bad. my girlfriend has t-mobile and she can barely use her phone in her house. and she'll lose service in her town.

Comment on "hell on earth"

Currently tagged	random ramblings jobs customer service verizon doesnt completely suck - just sometimes phone companies (Click to add tags below)
Tag this post	(Separate tags using commas, for example: New York, dating, vegetarian)
Your comment
	Comment Anonymously