Bronx's tags:

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I can't read them all - and yet, I won't delete any, except the ever-present spam letters, which I leave outside the inbox.

I let the e-mail provider do the flushing, however, I still check to ensure that all e-mail to be quarantined should actually be there!

What about you - how do you cope with the deluge/torrent of e-mails flying in for your response and attention?

Do you hang a 'Busy, get lost' front in your e-mail box system to deter more senders coming through?

One of the funniest from the link above:

[..... "No, I put that up a couple of days before, so no one expects me to answer their e-mails."

People are using the out of office like answering machines to screen their calls. At a single stroke, it defuses the expectation that anyone is there to reply. It's a kind of tactical, nuclear weapon.

Survival

But getting strategic with the out of office is nothing to be ashamed about, says Will Schwalbe, who with David Shipley, is co-author of Send: The How, Why, When - and When Not - of Email.

The New York-based Mr Schwalbe admits to being a little creative with the dates of his own out of office, gaining breathing space when he returns from a break.

"I don't consider it dishonest. It's survival. I get about 200 e-mails a day, that's more than 60,000 every year. And people have got so demanding, if you don't answer in half an hour, they're e-mailing again to say 'why haven't you replied?' and 'didn't you get my e-mail?'.

"An out of office message stops them from freaking out - and it keeps their paranoia down to a dull roar," says Mr Schwalbe.

"The only time that people used to use out of office was when they were on vacation - 'I'm at the summer house in Maine, ring my assistant if it's urgent' - but now quite cleverly people are using it to say 'I'm really busy at the moment, please don't take offence, but it's going to take a couple of days before I get back'.".....]




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Comments

  • wombat said on Aug 14, 2007....
    I am lucky if I get 1 or 2 emails a day, so I can't relate.  Wow.  But if I did, I would certainly want somthing like a stop-gap message, telling them, hold on.  I am still just fielding telemarketers in the dark ages here.  Like I said in another comment before, I told one that I wasn't home, and then just hung up. Next time, I will say "I am on vacation" and then hang up....
  • silverwhisper said on Aug 15, 2007....
    that was a fantastic article--thank you, bronx.

    my work e-mail used to get hit with 100-150 e-mails/day, and this already counts for a spam filter (not entirely successful).

    i used to work with a woman who would send an e-mail to a client, then immediately after hitting send, would call the recipient to let him know. she was just a tad high-strung. :>

    i really liked the bit about how open and free people are in e-mail--which also extends to online exchanges like blog comments and the like--and how it relates to the absence of body language and other cues. that's a very important insight, i think.

    ed
  • Bronx said on Aug 15, 2007....
    wombat: hi...yeah....let them take a hike instead. Ha-ha.

  • Bronx said on Aug 15, 2007....
    SW: hi...it was my pleasure.

    Such a pity that spam filters often fail, even when set to a high value - it's as if the spammers send themselves e-mails just to see what captions/words succeed in beating the spam filter settings.

    Ha-ha...yes, the lady was certainly running up the phone bills, too.

    I agree with you about the absence of body language in online exchanges - the mobile telephony revolution made it possible to lie through the teeth even.

    I remember a tenant who got tired of his landlord's visits - the next time he came calling, he pointedly stood by the window and told his wife in a loud voice, "If it's that landlord, tell him I'm not in right now." ;  >


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