Dear Fisher Price,
Take your toy and shove it!
I called several years ago concerning the quality of toys you were selling. I had bought my three year old son every Little People set you had out in stores and within three weeks they were either all broken or didn't work properly. The broken toys were blamed on my son.
I might have believed that if he wasn't a hemiplegic! His left arm didn't move and his right arm shook from trying to overcompensate. What do you suppose he did to it? Surely they don't crumble when stared at!!
I refused to buy any more of your toys, but my father bought him a PowerWheels Ninja atv. It was his gift for completing enough physical therapy to move his left arm. You can imagine how irate I was when he sat on it for the first time and turned the handle bars and a metal rod snapped making it impossible to turn!!
I waited until the following day to call your customer service number just to give myself time to calm down. And I was calm. I politely expressed my concern about the fact that a child could be injured if this happened while riding it. I was polite until I was told that my son must have jerked the handle bar hard enough to snap metal in half. He breaks toys by looking at them and now he is strong enough to snap a metal rod in less than two seconds? Are you freaking kidding me??????? He can barely hold a fork with that hand and you're telling me he snapped metal???!!!
But, I bit my tongue and asked to have it repaired. That's when I was told it would be a week for a replacement part and then had to take it to a repair facility! Perhaps you have never given a child the toy he has been begging for only to have it break before they can even play with it! If that had ever happened to you, you would be overnighting the package and contacting the repair facility yourself begging them to get it in ASAP!!
As much as I wanted to set that POS out on my front porch for you to pick up, my son comes first. I left it on the front porch until the part arrived and it could be fixed. And he did have a lot of fun with it on the few occasions that it did actually work. So, when he was given a real atv this year, I passed the Ninja along to his younger brother.
And his younger brother loved it just as much....until he was riding it today and the same metal rod snapped!!!!! And this time someone was driving it....and this time someone did get hurt!! Instead of calling you to send a replacement part and listening to how my tiny little 30 pound son can snap a metal rod, I am setting it out in the front yard with a big old caution sign telling everyone what can happen if their child rides it. I'd hate to see another child get hurt............
As far as I'm concerned.... you can take your toys and shove them.
Sincerely,
Mother of two little super heroes....
