The selection mentality or process by people of the U.S. is where it sometimes goes wrong. Like, was it correct to re-elect Bush for a second term? Also like the selection of its basketball team to the Olympics, there was the ‘Dream Teams’ that started and really showed the world what kind of stuff they’re made of. But what about the succeeding teams that miserably failed in the latest Olympics? Probably many would agree that there were other deserving NBA players other than those who got in.
It happens in the government and it happens in private corporations. In one company, they sent a trainor to Asia to train the locals there. At the onset alone, it was noticeable the fellow they sent had a very shallow experience and knowledge of what he was going to train the people about. After a month returning to the states, he was telling the corporate headquarters about inadequacies of people he trained when, in fact, he was the inadequate one! He made the people he trained change from what were some standard operating procedures to what he thought was right! And, when the people he trained bungled, he was quick to blame them for what the people did according to his instructions. When I discussed this to other people in other multi-national companies, they commented, “Why, do you think it only happened to that company? What happened to us was far worse!”
One thing noticeable is that people concerned about development and progress rely too much on computers, especially leaving critical processes to be automated. For example, is triggered to make an automated billing phone call to a customer if it detects payment was not made on due date. It is has occurred several times, if not always, that if a customer pays on the date itself, the computer is not updated and still makes an automated call! It seems that the selection process or mentality relies too much on what the computer can provide. Even some statistics are not that accurate and reliable.
What has happened to GM and Ford? Columnists knowledgeable in the industry have criticized how the top honchos of these companies failed to be as practical as their Japanese counterparts! Bottomline again is the selection mentality or process.



