There are many of us who choose web hosting services for
their website based on a number of factors like price, web space provided, server uptime etc. Honestly any web hosting
package which provides about 5 GB of web space under US $20 per month is fine to me. And of course most web hosting companies
will tell you that they provide 99.9% uptime which honestly is not lived up to by 90% of the companies out there. Any
technical person can tell you that there are large numbers of issues that creep up while running a web hosting service which
makes it very difficult to actually provide 99% uptime.
For me, the single most important aspect of a web hosting service is its support and what kind of guarantee they give on
their technical and customer support. Things can go wrong in any service, but how fast you rectify it is the most important
thing. And not just that, website owners have different technical levels. Some might need help for the most basic features
while some would require more complex support for the databases, scripts etc.
A good Professional Cheap Web hostingcompany would always provide 1 hour support
guarantee to you for your queries. Even if a query is complex and the support staff needs to consult their administrators,
programmers etc, it is always nice for a customer to be updated of what is going on and whether they can solve it immediately
or after consultation with various people working in the web hosting company.
It can be very irritating for you if have opened a support ticket and next thing you know its been hours or even days before
anyone has bothered to respond to you and all you have got is an automated response. Obviously once you open a support
ticket, you do get an automated response saying your query has been received but I always look out for in how much time do I
receive the second automated response telling me a member of the support staff has checked your query and replied to it. That
shows the competence level of the web hosting company and how much they actually care about their customers.
In conclusion, whether you are looking for a web hosting service for your new website or are looking to transfer web hosts,
make sure you check whether the service offers a 1 hour support guarantee on their website. Don’t be fooled with offers of
web space, email accounts or even uptime guarantees. It’s the support that will make the big difference in your web hosting
experience.