Usually you guys do okay with my coffee drinks. But today, not so much.
I went into a location I usually don't go to, and you were under-staffed and busy as hell. The line was long, there was only 1 girl making the drinks, and the AC was down or off. It was over 100 degrees in there. I told myself my frappucino would fix my heat problem.
After giving the other girl our order (2 mocha frappucinos, 1 without whip) and patiently waiting around 5 minutes, the 1 drink-maker girl calls our order. I knew they were wrong right away by their dark brown color, but judging by the mile-long line behind me, numerous other people still waiting to place their orders and a few waiting for theirs to be made), I opted not to ask you to remake it. Hey, what can I say, I was in a nice mood. But, damn, my frappucino was awful. I took a sip, and right away knew the girl made it wrong.
How come, Starbucks, do your employees don't know how to make your drinks? I am guessing the girl felt rushed, being the only one there to make drinks, so she probably misjudged portions of certain ingredients, and forget other ingredients altogether. My drink (both the frappuccinos) were all chocolate, no coffee. They were powdery and rich. I told myself I could fix them, I'd just have to go home. There was no way I was going back inside, with all those other customers waiting, to tell the girl to please remake the drinks since she made them wrong.
Once home, I brewed a pot of coffee (Starbucks blend) and I tried a few different variations of making my drink right. Failed every time. I swear the girl must have used 10 times the recommended amount of chocolate in the drink. So I dumped it all out. What a waste of money.
Starbucks, I have a couple suggestions. First, either hire more employees that get extensive training beforehand, or put a couple more of your existing staff on each shift. Second, make sure the person ringing up our order gives us our receipt. That doesn't always happen. Lastly, please refund me for my entire order of 2 Grande Mocha Fraps. Unfortunately, the girl didn't give us our receipt. Contact me and I'll tell you which location. I can tell you it was Thursday, August 20th around 1:30ish in the afternoon.
Thanks and have a nice day.
P.S. Now, how do I get this chalky, chocolatey flavor out of my mouth?
silver_phoenix posted on Aug 20, 2009
| views: 77
Comments
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uniquely-ironic said on Aug 20, 2009....
I feel for you. The other day I got the other half of your order ...... a mocha with no chocolate. I was driving and in the car before I tasted it. (I really should taste it before I leave the place and not have such faith in the system) I don't recall getting a receipt either. -
gingersoul said on Aug 20, 2009....
I don't go to Starbucks. Period. I took the habit of using it only as first date location.
Its over priced and over hyped...and all those stupid one mile long names....i want a simple, short espresso ....can you strip down that list to that?
Nope. Truth is ...being a barista is not simply pressing some coffee in the automatic machine....its also loving the coffee, knowing the coffee, appreciating the coffee.
These kiddos go from a McDonalds frosty to a fat free-skimmed-mocha latte caramel in zero second...
I prefer to make my espresso at home using my Espresso Bialetti and taking my time...i am old fashioned, what can i say?
Or simply Italian....lol...
Plus, as Anthony Bourdain rightly noted, what's up with this craziness of sipping a coffee for hours?
The real coffee user is a person who enters in a bar, orders his coffee, stands while waiting and drinks it still standing, maybe eating a pastry, and then leaves... top 10 minutes....
Then...rinse and repeat after few hours in another bar...:-)
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Hegemone said on Aug 20, 2009....
Yuck, I hate when that sort of stuff happens where you feel your hands are tied, you're stuck with the gross concoction you were handed and there's not a lot you can do about it. Better luck with the next order though, and hope you've got that taste out of your mouth by now! -
MsBradford07 said on Aug 20, 2009....
I go to certain starbucks because I know how I like my drinks and I would have to tell the girl that my drink was not made right. All I can say is, go to the store you were going to in the first place. -
silver_phoenix said on Aug 21, 2009....
hey u-i, ginger, Hege, and MsB.
U-i, I wouldn't have minded getting the coffee half. Too bad we didn't run into each other; we coulda split our drinks.
Ginger, I agree. The Bucks is over-priced. I get it more as a treat these days anyway.
Hege- that I did! That taste was replaced by some kettle corn :)
MsB- Yeah, location location location. Just like real estate agents say. Of course, I would have told the girl the drink wasn't right, but I didn't want to complicate the process for everyone else.
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mOOn_platOOn said on Aug 21, 2009....
OLOL ginger "first date location" --- hah, I love you.Yes, nothing lamer than coffee made by someone who doesn't drink coffee. Should be an absolute requirement!We expect better training and professionalism from a high profile chain like SB. But if this keeps up it won't even suffice as a bad-date processor.... Maybe this has something to do with adding alcohol to the menu? A little behind-the-scenes sampling going on?O -
asil1977 said on Aug 21, 2009....
Do like I did,go online and find the recipe I make my own now and save alot of money.I drink iced coffee and mine are just as good if not better then the ones you pay to much money for. Not to mention the service is better. -
gingersoul said on Aug 21, 2009....
mOOnie... oh, sampling sounds good, sampling is good.....lol.....
I agree with you....it takes more than this for keep being a decent date-sorting....
What a girl will have to do in a little while?
Meeting her potential lovers at Walgreen?
Now that i think about it though......they do have a seating area close to the blood pressure machine....(this way she can check real time his growing excitement)...
Or close to the reading glass frames....(so she can give him a hard, long, deep stare and blame it to her astigmatism)
There, in your face Starbucks....Walgreen is the new black.....lol... -
silver_phoenix said on Aug 24, 2009....
Ginger- heehee, Walgreens! I love that store. It's waaaaaaaayyy better than CVS. The layout actually makes sense in Walgreens, as do the line/s up by the registers.
asil- I actually do make my own iced coffee. I sometimes like to get them made for me, which unfortunately didn't work out that day.
mOOn- If there was some behind the scenes sampling, they'd know they fubared it.
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