Airlines really need to make it more evident to travelers who book online that they need to check out the policies relevant to people who need oxygen before booking, especially those non-refundable flights they offer online!  While I understand it's not their problem, a growing portion of the population needs oxygen for survival.  With it, these people live to be CUSTOMERS.  It seems deceptive to me that they can bury this information on a back page somewhere without cluing us in to looking before booking. 

 

Operating under knowledge from 10 years ago, I booked a flight to Boston for me and Mom, to attend a family reunion/funeral.  Then, you'd book a flight and oxygen would be provided, no big deal.  Now, few airlines provide it and they charge huge money for each leg of the flight, I've learned.  The CUSTOMER is allowed to bring a portable oxygen concentrator, I was informed.  Ok.  Those aren't cheap to rent, and prohibitive to own. BUT they are more sensible than spending big bucks on a cheap gas for the flight only, when it's available.

 

I was steamed beyond politeness when a male JetBlue rep told me over the phone that I'd be able to cancel for full refund if I did so within four hours of booking, only to be told that wasn't the case by a female rep when I attempted to do so.  The courtesy of relieving the normal $200 charge was offered, but no budge was made on the credit-for-remainder, even though they obviously could sell the seats many times over, by the fullness of the seating chart.  It just seems deceptive.

 

One has to wonder why this is allowable under the Americans with Disabilities Act.  It does not seem a reasonable accommodation at all.