• secretlife said on Aug 31, 2006....

  The reason is because telemarketers have abused the right to call to the point where people are getting angry....and of course everyone is trying to do something to 'help' them.
  
  In reality everyone is trying to sell something, even you-
  
  I get at least 1/2 dz calls every single day.
  If you're unlucky enough to be my 3 or 4th one in a row, you might just find i'm one of those 'ugly' ones, because I have a tendancy just to say 'click'.
  
  Most times I let my machine pick up; but even on the machine the marketers are rude taking up 3 and 4 minutes on MY MACHINE!!!
  

• elmosblanket said on Aug 31, 2006....

  secretlife:
  There are the telemarketers that wont let go. That is no reason to be an a** when someone is just trying to do their job. All that I am saying is there a better way to handle things. You would be amased how dumb you sound from our end.
  

• mrhowto said on Sep 01, 2006....

  Hey elmos', thanks for the comment on my blog by the way.
  
  Yeah, I think people have pigeon-holed telemarketers alongside evil people like parking attendants and junk mail posties.
  
  I think you're brave doing such a job, as it must get really nasty sometimes.
  
  I too have to admit that I often just put the phone down. I never purposely give out my details and always make sure I tick the box which says "I don't wish for any associates of company X to call regarding x,y,z".
  
  Therefore, I really have better things to do than chat for ages with someone about something which I have no interest in.
  
  I had a timeshare cold-caller the other week who gave me the line "we have chosen you to recieve a free holiday in location x,y or z, all you need to do is...". She just couldn't understand that I wasn't interested.
  
  Basically, if I didn't sign for it I don't want to hear about it. Is that so wrong?
  
  Don't mean to be irritating, but when you get aboute 3 or 4 of those calls an evening, it can get really irritating.
  
  Wouldn't you get annoyed about it? ;)
  

• elmosblanket said on Sep 01, 2006....

  I did the calling the homeowners and I will never go back to that. It isnt all bad, I get to talk to a lot of interesting people. It is most agravating when I dont even get to finish telling them who I am and they are not interested.
  
  Time shares are the worst in vention ever. It is a fancy hotel that you pay for all year. I wouldnt sell anything that I wouldnt buy.
  
  There are so many new inventions every day. What if I have something that is going to be life changing for you? What if I have a new program that is going to make you millions? You wouldnt want to hear about that? I am not saying that you have to buy everything that you are approached about, but give me 5 minutes to give you a quick overview and the decide if you would like to listen further.
  
  As far as the calls at your home go, I do agree. That is why I thought calling business owners about marketing would be better. These are the people that I am really complaining about.
  

• anonymous said on Apr 04, 2008....

  The truth is that telemarketing is alive and well in this country. Millions of dollars are made over the phone; it is a way of business life. I agree that a few bad telemarketing companies have put a bad perception on the majority of telemarketing companies. With the inception of the National DNC list most of those companies have gone away. What we are seeing now is that the "bad" telemarketers are now calling us from another country. If you are interested in an expert telemarketing company go to http://www.expertvendor.com

• Callcentersindia said on Jul 23, 2008....

  Telemarketing is useful alawyas isn't it? Did you agree on this topic? See the benifit of telemarketing that you get the informations without going or surfing and searching for the coorect information. Telemarketing is the one of the fastest way of marketing. It's true when a tele agent call to the customer they get the wrong feeddback or hang by the customer. Resone is simple that to whom agents want to speak may be very busy in doing other task. But it is not at all, we should keep calling to next one. It may be out of ten the two are busy but rest 8 may be free to talk to you.
  Call Center
  www.callcentersindia.com
  India’s one and only end to end CISCO based IP network.

• vikasov said on Aug 04, 2008....

  Great Job interesting topic , I would like to read more on this topic and bpo services .

• ExpertVendorDOTcom said on Aug 04, 2008....

  This is a very old thread, but I'm going to respond anyway. I'm responding with the hope that I can help Elmo out before he gets out of telemarketing!! My advice is this... when you are calling businesses you must think about the call as a two part process. The first part is setting an appointment and the second is the sales pitch. There really isn't such a thing as a one call close when you are calling a business.

   

  So... when I call businesses, my script is "Hi, Mr. Smith, this is Joe Blow from XYZ company, how are you today? Have you heard of my company? If no: We are the largest advertiser on the internet. We have some ideas that can increase your business visibility by ___% over the next 12 months. We have done it consistently with many other businesses like yours. And what I'd like to know is can I set-up a call with you for later this week to expose you to my company and ideas?

   

  If YES: set-up the appointment (I get about 75% to say yes to the appointment on the first close)

   

  If NO for any reason: I understand that you are busy, and I expect that, that is why I'm calling to set-up an appointment with you for later in the week. What time would be good for you? (most business prospects are BUSY, they don't have time to listen to a sales pitch that isn't scheduled. The biggest objection for all business prospects is "NO TIME"; even if the prospect doesn't tell you that.)

   

  If NO again: If what I stated were correct; that we can help you increase your visibility by __%, it would certainly be worth you taking 10 minutes of your time to hear about it, wouldn't it? (after both of these rebuttals I set-up about 90% of the appointments.)

   

  Once you get the appointment, get their e-mail address, send them info, a thank you letter, and a reminder of their call. Also, e-mail them the day before the scheduled call to remind them of your appointment. Hope this helps you set more appointments and not to be sooo frustrated with your prospects. If you are frustrated before your call the prospects can hear it in your voice.

• amber said on May 28, 2009....

  The way I look at it, customers have every right to turn down the calls. Since their reactions are beyond control, telemarketers would just have to be more professional about it and just do what their job entails them to do. http://www.hitratesolutions.com

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