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Menard's Big Card

starchini posted on Feb 25, 2009 | views: 188 | Tags: stupid, mistake, scams, incompetance

Holy Crap!  I cannot believe how unbelievably incompetant some corporations are.  

Let me tell you this story: 

Dec 20th of 2008 Philip and I walked into Menards.  I was in desperate need of a bathroom vanity.  I walked up to this Credit Application Machine, to apply for a Menard's Big Card.  I entered all of my current information including my social security number so that they could run the credit check.   A click or two here and there, poof, approved, credit limit of $1,000.00...The machine printed out this little reciept with the account number for me to use for that day.  A statement and permanent card would be sent to my address....

I bought my bathroom vanity and my portable dishwasher that day, $900.00.  no problems at all. 

One of the happiest days of my life, i could finally brush my teeth like civilized human beings do. 

December ends, no Menard's info...January comes and goes...Im getting a wee bit paranoid and go back to the Menard's store to complain.  The clerk informed me that Menard's is notorious for taking a rediculously long time to establish the first statement and send out the card and for me not to worry and just be patient....okay...

February is almost over now...a few weeks ago I was thinking about it and really starting to freak out.  I tried to call the automated number for menard's but couldnt be put through because i needed to have my account number.  That little fucking reciept went through the washing machine a long time ago...I had no idea what my account number was...so it was impossible for me to talk to a human instead of a Robot...

After doing a lot of digging I finally came up with an address to reach the "Menards Card Manager"....I wrote him a letter, explaining how I havnt recieved a freaking thing and how they better not hold me liable for their mistake.

Today I got a call from Sharrone,  shes some kind of Menard's God....

At first she was hesitant to believe my story...but when I told her my address, she gasped..."oohhhhhhhh"....

"You mean, you dont live at 14309 Country Club Rd apt 26?"

"WHAT?!!!  NOOOO!!!  I havnt lived their sense I was 18, I dont how the hell you would have even gotten that address, I know I didnt give it to you."

"Well im sorry mam, It looks like your credit check just entered your last address they new of and we used that one"

"Why didnt you use the address I gave with "billing address" above it!?"

"Huh, I really couldnt tell you that...I dont know"

Blah blah blah she apologized for Menards being retarded and promised to issue a new account number and erase the late fees. 

I still cant believe it.  I didnt even recognize that address except for the Country club part.  It has been so long sense I lived there...They sent my statement and my card to some stranger 3 hours away.....just because it was on my credit report...

I just thank God!  She understood and didnt make a fuss...its all taken care of now. 

Phew....

im shocked!  shocked i tell you!

 

 



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Comments

  • Hegemone said on Feb 25, 2009....
    Wow, that would have had me all riled up too.  Sorta similar to Dell not understanding that my dad's name needed to come completely off of my account, off the billing address, the shipping address and anything else.  Then while I was telling them all that they said his name wasn't anywhere on it anyway, WTF?  So then I get my next package and it was in MY name, only they had put a P in my last name where there should have been a T.  I'm like 'Why can't you just get it right dammit?!'  Lol.  Glad you got it all figured out though Star!  Those little mistakes can turn into big hairy scary problems.
  • travelr712 said on Feb 26, 2009....
    corps can be stupid!
     
    and just an fyi, in case you care. 'sense' is what you have in your fingers, as in 'sense of touch'. 'since' is a time period, such as 'it's been so long since i lived there'. just thought you might like to know.
  • starchini said on Feb 26, 2009....

    Gosh yes hege,  im still kinda nervous, I mean they say they are going to delete the previous account and erase any new charges from it and issue me a new card and account with only the purchases i made on that day....but goodness grief, if they cant even follow a simple instruction like "billing address" i dont know how they will pull off the rest of the stuff....Looks like i checked my credit a few days early...They sure do make mistakes left and right, im beginning to realize my mom isnt just super paranoid when she refuses to give her info to anyone. 

    lol, trav, if that was some other piece of gramatical info id prolly be sorta offended.  Your lucky, bc i was seriously wondering what form of that word to use.  lol....hmm "sense, since..."  I had a feeling it was supose to be since, but it just looked funny to me.  Thanks for the tip, thats helpful, ill remember that one.  I also sometimes have trouble with which and witch.  Or wether, weather...oh, and i wastold i created a word, it really bugs Phil when i use it : P ...  "Seens how you have change ill give you a ten for two fives."  "seens how", i use that a lot...I guess It should be "Since you have change", some how i created "Seens how you have change."

     

     

  • Hegemone said on Feb 26, 2009....
    Yeah Star, anymore you just can't be too careful.  There isn't enough quality control going on anymore.  They hire any yahoo who comes in off of the street looking for a job, then they don't have anybody to oversee that things are being done properly.  I'm pretty stingy with my info too.  I can't count the number of times I've heard the annoyance in a representative's voice when I call and ask 'OK, if I'm going to pay my bill online that won't all of a sudden kick my paper billing out and make you guys able to just take money out whenever right?  I want to know before I do this.'  I have to ask that though, because there are some places that DO store your information and WILL just take the money if you don't pay them what they feel is "on time".  While I pay all of my bills on time, there's always the chance that something might come up and I can't ... I don't want people having my info and me being helpless to it!
  • travelr712 said on Feb 26, 2009....
    lol star, glad i didn't offend, i was a little worried i might have. i'd say that 'seens' comes from a contraction of 'seeing as', which is a phrase i heard often in the south. 'seeing as you have change...'
     
    whether is a choice, 'whether or not to do something'. weather is 'whether it rains or snows' :-)
     
    which is a choice, witch is a person. 'which witch would you pick?' :-P
     
    ok, i'll do a better example. 'which cupcake do you want?' and 'she's a witch, BURN HER!' (quoted from monty python's search for the holy grail)
     
    hope that helped :-)
  • starchini said on Feb 26, 2009....

    right on hege, I remember one time i signed up for a net flix account.  I got one movie and i lost the envelope with the address to return it, i couldnt return it, i didnt know how to.  They kept automatically withdrawling money from my account.  I freaked out and had to end my bank account so they would stop thieving me. 

    thats crazy im not from the south at all, i dont know why i started saying seens...weird...

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