Okay, I dont claim to be perfect. Atleast not professionally. Not at all, I have bad days, and sometimes I dont follow state law to a "T", really no one does...
But never in my life have I been sooo appalled by a fellow cosmetologist.
As you know I myself am a licensed cosmetologist. I love working on people and making them beautiful. Currently thats not what im emplyed as now. I have chosen to help my parents in the family business. Later on, when business isnt so rough i will go back to doing what I love.
I hadnt had a haircut in a while and it was time.
I decided to try a semi new salon in town, it was one id never had my hair cut at before. I had a massage done their and I thought the place looked classy, clean, and the person i dealt with was very friendly....
So i made an appointment.
I walked in and the receptionist asked how she could help me. I told her i was Christina and I had 1:30 appointment.
She told me to follow her.
*she didnt introduce her self to me or welcome me in any way*
I follwed her and she didnt say a word and just put a haircutting cape on me. She then walked over to the shampoo bowl. Didnt even invite me this time. I follwed her and she told me to lean back. I began to lean back but paused before resting my neck in the shampoo bowl so she could pull my hair out from underneath me. She snapped "Your gonna have to lay all the way back"
I have very little patience for this sort of professional behavior. So i snapped back "ya want me to lay on my hair or what?!" She pulled my hair back and i finished laying back.
She started to shampoo me with ice water. I let that go...She then dumped a bunch of shampoo on my head, thats what i assumed because she didnt tell me what she was doing or using.
So i said "What shampoo are you using?", she said "blah blah" and I said "oh, i havnt heard of that, what is it meant to do" she said "oh i dont know, nourishes I guess". I laughed at that!
*she should have expalined to me exactly what product she was using with the goal to sell it to me later if i liked it, i opened the door for her to give me a sales pitch and she didnt even know what shampoo she was using. I sat there in disgust as she was slamming my head around in the bowl and spraying my face with water.
Not only was she incredibly rude and unprofessional. But i noticed i did not have a towel around my neck and she was shampooing me with a haircutting cape, not a shampoo cape. The towel is meant to keep capes sanitary, lord only knows how many dirty necks this cape touched that was now on me. The shampoo cape is meant for shampooing, its waterproof!
At this point I was thinking about walking out. But it became my mission to set her straight. I felt bad for the girl. There was no way she was getting any business doing what she was doing.*
After she rinsed me, she started putting conditioner, or something on my hair, again she kept me out of the loop. I noticed she was taking an extremly long time applying it so i said "Im gonna assume this is the reconstructive deep conditioning treatment i requested" she said yes and i said "thanks for letting me know".
She snapped a shower cap on my head and instructed me to sit under the dryer. She turned it on and walked away!!!
*omg, at that point, i was soooo pissed i wasnt worried about helping her out in a business way i wanted her fired! FIRST OF ALL she didnt tell me how long i would be under the dryer! She didnt ask me if the heat setting was ok! Didnt offer me a drink or a magazine! NO MAGAZINE!!! She just walked away, not even letting me know how long i wouyld be under.*
I saw her peek her head out from around the corner and i hollered at her to come over. She rolled her eyes a trotted over. I asked her how long i would be under the dryer, she said 20 minutes. I asked her "So shall i just twiddle my thumbs or can i get something to read". She strolled to the waiting area and got me a magazine...
Oh i was just livid...
We rinsed she tossed me a towel, it fell to the floor, she picked it up and handed it to me again. *unsanitary!!* She began scrubbing my head with the towel!!! *every cosmetologist in the us knows that scrubbing forcefully with a cloth on wet hair causes breakage and split ends!!! She should have squeezed the hair and patted it dry!!!*
As she is combing and pulling my hair. I asked her "So, you never introduced yourself, if i like your haircut how do you expect me to come back to you?" She still hadnt smiled she looked at me cross ways and said "Heather"....
Silence....
"So, Heather, Your having a pretty shitty day huh?" I thought if she had id cut her a little slack...But she giggle (omg a laugh) and said "No, why would you say that?" I told her " "Well, it seems that way because you look so pissed off and are being so rude and unprofessional"
Her eyes got big as saucers..."oh..."
Then she asked "how do you want me to cut your hair."
NO CONSULTATION!!!
*she didnt look at my hairline, she didnt look at the shape of my face, she didnt touch my hair and check for thickness or whirls or collicks, she did nothing!!!*
I did the consult for her. I explained in detail what I wanted done. Its just hair, i figured id be leaving balled especially sense ive most likely pissed her off with my forwardness.
Ah well, its just hair...
She began snipping away...
Her sour attiude and extreme vibe of "i hate my life" she was putting out to me indicated she didnt like doing hair. So i asked "You like you job?"
*stylist are supose to engage their clients in conversation no exceptions! I sat in her fucking chair for over 15 minutes without her saying a word*
She said she did and asked what i did. I told her i too was a hairstylist.
WOAH!!! 180 degrees!
I could see the gears turning in her head
She was thinking "oopsies, this isnt some dumb housewife that doesnt know what to expect, this woman knows the law, the code of ethics the science of hairstyling and im sure shes mentally jotted down all my mistakes i gotta turn this around"
After i told her i was a hairstylist she was a totally different person. Friendly, polite inquisitive.
My hair cut wasnt aweful, she took off more than i told her to, but i can deal with that.
I asked her about the product she sold many times and she just refused to try and sell me something. I gave hera lecture on how product sales to clients can be a big part of income if a little effort is given. She didnt get it...
After the cut i wondered over to the product and she was at the desk ringing me up and i hollered to her "So, you still, dont want me to buy anything???"
She wandered over and pointed at a bottle of thickening shampoo for my thick hair...I explained to her why that would be good for me and i asked her for something moisturizing...she didnt have anything i wanted and i ended up buying some samples of reconstructive treatments...
Even though, she attempted to turn it around at the end, i dont think ill be going back to her.
I have never been so appalled at a stylist before. Her professionalism was at the bottom of the barrel. The lowest of low...
As far as the way a customer should be treated (according to the code of ethics that every stylist is taught) she did everything wrong...
Please do not allow stylist to treat you in the manner...
I still gave her a $7.00 tip...
