Broderbund Print Shop 21 Deluxe I've been using Print Shop for many, many years, primarily to make greeting cards and note cards. I've upgraded as upgrades became available and today upgraded from version 20 to version 21 deluxe. I also use Norton A/V which has been around for many years and is in very widespread use. It seems that the two are almost terminally incompatible. PS v. 21 has many projects that are only available online and must be downloaded. There are many of these in the Printed Greeting cards and constitute all of the projects in the Photo picture Cards and the Creative Touch cards. Although, at the price charged for this software, EVERYTHING SHOULD BE ON THE CD"S AND SHOULD NOT REQUIRE ADDITIONAL downloadING, when downloading is tried, you will get the message "The online server can not deliver the file". When you search their nearly non-existent technical support section, for a solution, you are told "It has been found that certain software security systems do not allow communication between your computer and Broderbund's file servers. You will need to contact your security software's company for information on how to allow this communication or SIMPLY DISABLE THE software TO ALLOW IT." (Emphasis mine) It thus seems that the makers of PS 21 (Broderbund? Encore? RiverDeep?) could not be bothered to work out these incompatibilities with one of the most popular and widely installed anti-virus software programs on the market and put their program on the market anyway. Their solution to the inevitable incompatibility which they kNew full well existed: Simply disable your anti virus protection......and risk having your system destroyed. Is this worth paying them another $42 for a questionable upgrade? I plan to uninstall v.21 and return it tomorrow; stay with v. 20 and cross Broderbund off my list for all future purchases of this type of software.