whenever you create a system you create the game that plays it
bloc posted on Sep 16, 2008
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Comments
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bloc said on Sep 16, 2008....
if anyone knows who said this, I'd love to know -
D6fer said on Sep 16, 2008....
Bill Gates?.....never heard it myself.....must be a techie insider thing.
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bloc said on Sep 16, 2008....
i think it is good wisdom for many things in life. I remember when I worked at MCI/Worldcom I had to resolve trouble tickets. We used a program that tracked how long the tickets stayed in our queue and was used to measure our performance. A lot of times you can't work on a problem because you are waiting for some kind of input from the customer. This system dealt with this by not accumulating time if the ticket was in "customer time".Clearly this became a game to get the ticket into customer time as fast as possible and leave it in as long as possible ;)