Operation Support System / Operation Management for MBA,MCA students.

Q1. Define Operation support system?

* It process business transaction.
* It controls industrial process.
* It support enterprise communication and collaboration,
* It update corporate database.




Q2. What are the different main systems comes in Operation support system?

* Basically the three main system support operation support system.

1. Transaction processing system.
2. Process control system.
3. Enterprise collaboration system.




Q3. Define the transaction processing system?

* Process data resulting from business transaction.
* E.g. Process sales purchase and inventory changes to update database.
* Produce customer statements, employee paychecks sale receipt, tax forms and financial statements.




Q4. Define the Process control system?

* Physical production processors are automatically made by computer.
* Computer monitors a chemical process, capture process data detected by sensors and instant adjustment to appropriate refinery processes.




Q5. Define the Enterprise collaboration system?

* It helps the people to work together in an organization.
* It helps to communicate ideas, share resources and co-ordinate workgroups.




Q6. Define Execution information system?

* It provides the information to top executives.
* Sources are letters, memo, reports, and meetings.
* Graphics displays are used frequently in this.
* Immediate access to internal and external database is provided.
* Execution information system provides information about the current status and projected trends.




Q7. Define the Expert system?

* The most application of the artificial intelligence is the development of expert system.
* It is also known as knowledge based information system.
* It uses the knowledge about a specific area to act as an expert consultant to users.
* It now helps in diagnosis illness, search for minerals, analyze compounds, and recommended repairs.




Q8. Define the Knowledge management system?

* Some companies encourage employee to share what they know.
* These are known as knowledge creating company or learning organization.
* In Knowledge management system, it helps employees create, organize and share important business knowledge whenever and where ever is needed.
* The example of Knowledge management system is Knowledge processing outsourcing (KPO).




Q9. Explain Robotics?

* It is the technology of building and using machine (ROBOTS) with computer controlled human like physical capabilities.
* E.g. Movement, Vision.
* ROBOTS are used as worker to increase productivity and cut costs.