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As Regan Said ..........

uniquely-ironic posted on Apr 29, 2008 | views: 121 | Tags: passwords, banking, embarrassed, accounts
I was locked out of my online bank account for 3 days.
 
My computer at home and work were both worked on and they "forgot" my sign in stuff.  This is tragic for me, since on even the best days I have shit for memory.  So, in my futile attempts to answer the security question I got myself locked out. 
 
I was home "sick" yesterday, and decided to not make myself any more nuts by trying to talk to someone at the other end of an 800 number.  So this morning I tried that.  From work.  I thought it worked, and my account was unlocked, but alas I ran into another  problem.
 
When I opened up the account I had a completely different address, which is long gone.  But my bank didn't know that, so they sent the unlock code to it.  So ......... I went into the local branch at lunch time and was told that they could not unlock the online banking from there.  She thinks I'm crazy.  She may be right.
 
I just got off the phone with them again.  Twice in one day.  I'm sure it's not a record or anything, but it is embarrassing to me.  I asked the second customer service lady to stay on the phone with me until I was positive that I could get in.  It was bad enough admitting (twice) that I don't remember the answer to my security questions.
 
So what was my security question?
 
It asked for my anniversary date.  That would be a simple answer for a normal person.  Apparently not for me. 
 
Why?  Well, I can't remember if I was still married to my ex when I set up this account, so it could be THAT anniversary date.  Of which there are two.  The date of our civil ceremony (legal) and the date of our church ceremony(religious).
 
Or ......... did I actually update that info to my current spouse?  I tried that date but no go.  Then I couldn't remember if I used this years date or the year date it will be when we legalize our wedding.  Crap!!!  Neither worked.
 
Finally I called my own mind into question.  Did I use a wedding anniversary or the anniversary of the date I met Bill, work anniversary, anniversary of my divorce (yes I keep track) or some other spastic date?  I can't remember.
 
I kept it simple when updating my security questions this time.  Names of people and places that I am positive cannot and will not change.


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Comments

  • vacantmind said on Apr 29, 2008....
    I have so done that! What is the name of your favorite pet? Um...Dewie! No! Lets try...Dasha, Abbey, Britain, Bella, Puffy, Shi-loh, Rufus....No, No, No! I have had alot of pets in the past 10 years. I have a tendency to adopt older dogs from the pound and give them a nice senior life. I will never use that question again.
  • uniquely-ironic said on Apr 29, 2008....
    vacant - I'm glad I'm not alone in that regard.  I think I make myself a little crazy with it all some times.  If I had a simpler life it wouldn't hurt either.
  • CreativeWoman said on Apr 29, 2008....
    I've done that recently at a website I shop at fairly regularly.  I used a series of letter and numbers for a password and I got them mixed up in my head.  I tried to get in so many times that I got a message saying, "This account has been deleted."  Ooops.  I felt like a dummy when I had to create a new account.  You aren't alone.

    CW
  • mobil said on Apr 29, 2008....
    Quit getting married, that ought to solve the problem haha.
  • silverwhisper said on Apr 29, 2008....
    ah, u-i...i know you're a republican, but honestly...reagan?! :D



    whenever you get it fixed, you're gonna have to figure out something a little less ambiguous!

    ed
  • uniquely-ironic said on Apr 30, 2008....

    CW - It's a conspiracy I tell you!!!  Too many passwords and security questions.  Not like the good old days where you *gasp* bought things in person.

    mobil - I have a word for you mobil.  It's a very very mean word. [walks off to the corner mumbling and cursing]  BTW, I'm still well under the family record for number of marriages ;)

    SW - I eventually did get it fixed and I steered clear of any questions that involved dates of any kind.  This just highlights the fact that I keep track of too many dates.

  • skald said on Apr 30, 2008....
    Oh that was complicated. Usually is with passwords if one dose not always use the same and that could be dangerous. lol  I don't use a home bank. I am old fashioned. 
  • uniquely-ironic said on Apr 30, 2008....
    skald - You're probably better off not using home banking.  I should make time to do mine in person, but the usual convenience is so attractive to me.
  • diabolicdame said on Apr 30, 2008....
    I hate when stuff like that happens!! I have had so much trouble like that with address changes and the details that I don't remember which are always required to get a new pin etc etc etc!!!! Its too much for me.. I have never successfully handled those things till date and usually just go "Daddy!! Help me!!". He's the one that fixes all that for me.
  • uniquely-ironic said on Apr 30, 2008....
    DD - I think I'll need to borrow your dad in the future.  I can get the job done, but usually by the time I've done it I'm all pissed off and tired.
  • diabolicdame said on Apr 30, 2008....
    I will send him across any time you need! lol.. I know EXACTLY how frustrating these things are! Oh, I know too well!! 

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